eMoldino is an AI leader that offers business-critical solutions for customers in medical, machinery, process manufacturing, electronics, aerospace, defense, and automotive. A highly awarded company recognized for cutting-edge technology, eMoldino develops AI-powered, cyber-physical software for the safety, security, reliability, and optimization of IT, OT, and the Industrial IoT.
eMoldino is looking for a Senior Implementation Consultant focused on managing client engagements and customer deployments of our software solution. Working directly with industry leading clients, you will be tasked with solving implementation problems for our clients. You will be working across different functional teams that include our Sales, Customer Success, and Engineering Team to deliver our industry-leading solution to our clients so that they can meet their goals.
Develop the project team, assessing engagement risks throughout, defining then meeting success criteria, managing customer success plans
Assist clients in building business cases and defining value using data-driven approaches and business intelligence
Manage full customer lifecycle once initial deployment engagements are complete
Manage a portfolio of client engagements and customers
Identify and explore business development opportunities with new and existing clients
Manage user onboarding, training, and support
Initiate and manage client relationships, including meeting and workshop facilitation
Prepare and coordinate technical documentation production to support client presentations on complex technical topics
Lead and deliver projects designed to convert pilot projects into long term customers
Required Qualifications
3+ year direct customer facing work experience
4 year degree required
Professional and confident public presence
Experience working with multiple customers simultaneously and the ability to work with competing priorities
Have consultative approach to training
Demonstrate experience in successfully gaining an understanding of core customer needs, tailoring training to those needs, and assessing progress
Strong verbal and written communication skills and technical aptitude
